I. Cancellation and Refund Policy: –
1) Health check-up can be availed only on the date of appointment chosen by the patient, for rescheduling patient shall raise a prior request on call or email. You can call us at: 9100852007 or chat with us on our website, you can also drop email for any query regarding health checkup at email@example.com with your appointment ID (if available).
2) Once patient starts with the billing at Medanta clinic, any request for refund shall not be granted.
3) Health check-up is nontransferable and can be availed by the person whose name is mentioned in the appointment letter under patient details only.
4) The stated amount due for refund shall be processed within 7 business working days from the date of the cancellation, subject to all terms and conditions.
5) Payments made using any form of payment will be refunded by NEFT within a maximum of 7 business days from date of cancellation.
6) This policy is applicable to only new bookings of health checkup’s from Medanta health check website.
7) The hospital shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual.
8) The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and the organization cannot be held liable for the delay.
9)In case of refund, 3% processing charges will be lieved on price which is to be refunded.